Note: I assume upgrading to a current version of DDPE will fix the problem. Upgrade DDPE to a current version (in our case we are moving to Bitlocker). Use the Dell search feature for your specific Dell laptop model as there are different device drivers for each different Dell laptop models. Important Note: This link points to a specific Dell Latitude 9520 laptop model. Install the Realtek High Definition Audio Device Driver: version: 10.0.66.191, A10 > Note: This Realtek High Definition Audio Device Driver: version: 10.0.66.160, A04 appears to work as well.

Workaround Solution (this is for a Dell Latitude 9520 laptop): You need to disconnect the USB-C dock cable from the laptop and hold the power button on the laptop in order to boot up. ie the OS will not complete a restart when choosing restart and will instead shutdown. After DDPE encrypts the device driver the problem causes Dock USB disconnects as well as overall OS catastrophic failure.

Outdated version of DDPE, which causes catastrophic failure for some Realtek High Definition Audio Codec Device Driver versions: 10.0.66.126, A04, 10.0.207.1, A36.

Moving the person to a different cubicle and the headset works in the Docking station at that cubicle, but does not work at that person’s cubicle.ĭell laptops (primarily Latitude laptops) and Dell Docking stations (D6000, WD19TB, WD22TB4). When a headset is connected to a Docking station it causes all other devices that are connected to lose connection with the Docking station. Headset works in a Docking station, but intermittently disconnects and stops working. Headset does not work in a Docking station, but works when connected to a laptop USB port.

Usb headset realtek hd audio manager